Frequently Asked Questions
Everything you need to know about your ALPHA60 experience.
What is the standard shipping timeframe?
We offer express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take between 5-10 business days depending on the destination.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I determine my correct size?
Each product page features a specific size guide and fit notes. As ALPHA60 often utilizes oversized or architectural silhouettes, we recommend checking the individual garment measurements provided.
Do you offer sustainable packaging?
Yes, we are committed to reducing our environmental impact. All online orders are shipped in 100% biodegradable and compostable mailers.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, but we will do our best to accommodate changes. Please contact our customer service team within one hour of placement for any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.